FAQs: Working with Us

  • We currently work within a 10-mile radius of Bruton, Somerset.

  • We only work with a small and select number of clients. This ensures you receive attentive, personal support — not just time on a rota.

  • Yes — we work all year round. Please note that weekend, bank holiday, and out-of-hours work (outside 9am–6pm) is charged at double the standard hourly rate.

  • Yes, but because we prioritise our retained clients, we only say yes when we really can. We charge £90 an hour for non-contractual work, and request money up front.

  • We charge a minimum of £280 per week, which covers 8 hours of support. Additional hours are billed at £45/hour. A 20% margin is added to all third-party costs. Bank holidays, weekends, and out-of-hours services are charged at double rate.

  • Yes — all clients sign a service contract with a three-month notice period. This ensures continuity and allows us to deliver a high standard of care without overextending.

  • Yes, where agreed — though these are billed at double the standard hourly rate and are subject to availability.

  • Yes — The Bruton Housekeeper carries professional indemnity and public liability insurance. We recommend clients also ensure their household insurance includes third-party service providers.

  • Yes. We require all third-party providers to sign a confidentiality agreement. While we take every reasonable step to protect your privacy, we cannot be held legally liable for the actions of third parties.

  • Yes — testimonials are available on request and all references are handled with discretion.

FAQs: Services & Capability

  • We support a wide range of homes in and around Bruton — from family houses to weekend retreats, lived in full-time or part-time. What matters most is fit: we work with households that value trust, discretion, and a high standard of personal service.

  • Not at all. While trusted cleaning and upkeep are part of the service, The Bruton Housekeeper specialises in full household oversight — including project management, lifestyle logistics, property preparation, and ongoing advisory support. We’re here to help your home run beautifully, not just maintain it.

  • Each household is different, but typical services include:
    – Weekly home checks or oversight
    – Coordination and supervision of cleaners, gardeners, and trades
    – Guest preparation and property readiness
    – Personal errands or specialist sourcing (supplies, staff, décor, etc.)
    – Pet or stabling oversight
    – Liaison with schools, tutors or healthcare professionals
    All tasks are agreed in writing via email before being carried out.

  • Georgie and her senior team personally handles all advisory, search, scheduling, and project management. Cleaning, maintenance, and other hands-on tasks are delivered by trusted third-party professionals, who are overseen and scheduled by us.

  • We can do both. We have long-standing relationships with vetted local trades, but we’re equally happy to work with your existing providers. All third-party work is contracted directly between the client and the supplier. We provide templated contracts to simplify this process and manage the scheduling.

  • We coordinate all trades and service providers on your behalf — from briefing and scheduling to quality control and follow-up. All third-party activity is overseen as part of our service.

  • Absolutely. We’re very experienced with dogs, cats, and horses, and can support everything from daily care to sourcing supplies, stabling, groomers, and veterinary services.

  • Yes. We can assist with school research (including special educational needs) and help coordinate local healthcare or private practitioners. We can also support family relocations and transitions.